Your Best People Shouldn't Be
Your Bottleneck.
Service firms run on talent, but scale on systems. We build the delivery infrastructure, leadership bench, and operational cadence that lets you grow beyond the founders' bandwidth.
Why do service firms outgrow their delivery before they run out of clients?
"We've been closing great projects but delivery is chaotic, nothing is documented."
"Our senior team spends 80% of their time firefighting, not selling or strategizing."
"We hired 40 people last year. Only 12 stayed. Our onboarding is a disaster."
How do we systematize delivery, build the bench and protect margins?
DIAGNOSE
2 to 3 Weeks
- Delivery capability audit
- Client lifecycle mapping
- Utilization & margin analysis
ARCHITECT
4 to 6 Weeks
- Delivery playbook design
- Leadership pipeline plan
- Knowledge management system
EXECUTE
12 to 20 Weeks
- Process implementation
- Team training & coaching
- Tool stack optimization
HANDOFF
Ongoing
- Internal champion development
- Self-sustaining ops cadence
- Quarterly pulse checks
What do we deploy for service firms?
Delivery Playbooks
Standardize Without Stifling
- Project delivery frameworks
- Client onboarding SOPs
- Escalation protocols
Leadership Pipeline
Grow Leaders, Not Bottlenecks
- Manager readiness programs
- Delegation frameworks
- Performance systems
Revenue Operations
Predictable Pipeline
- Sales process design
- Proposal automation
- Account management SOPs
Knowledge Management
Institutional Memory
- Case study documentation
- IP codification
- Training & onboarding programs
B2B Service Firm Case Studies
₹18Cr IT Services Firm: Delivery Overhaul
Delivery was founder-driven. 3 VPs handled 80% of client escalations. No standardized project methodology. Attrition at 38%.
- Standardized delivery methodology across 4 service lines
- Client health score dashboards
- Manager readiness program (8 internal promotions)
Dubai-Based Strategy Firm: India Expansion
Strong GCC client base but wanted India delivery hub. Needed entity structuring, team hiring, and client localization.
- WOS setup with compliance framework
- 12-person India team hired and onboarded
- 3 existing GCC clients transitioned to India delivery
₹35Cr Staffing Firm: Revenue Ops Redesign
High volume, low margins. No CRM discipline. Proposal pipeline was founder's spreadsheet. Recruiters operated as silos.
- CRM implementation with pipeline stages
- Recruiter performance dashboards
- Automated proposal generation system
Some case studies come from Akshit Talwar's independent consulting work before Stratisian was incorporated in February 2026. See all case studies.
What You Get from a Services Firm Engagement
Stratisian is an execution-led management consulting firm for owner-led businesses in India and the Gulf (GCC). For service firms, an engagement moves delivery out of a few people's heads and into documented systems.
What We Build With Your Team
- Delivery capability audit, client lifecycle map, and utilization and margin analysis
- Delivery playbooks: project delivery frameworks, client onboarding SOPs and escalation protocols
- Leadership pipeline: manager readiness programs, delegation frameworks and performance systems
- Revenue operations: sales process design, proposal automation and account management SOPs
- Knowledge management: case study documentation, IP codification, and training and onboarding programs
- Client health score and team performance dashboards
- Internal champions and a self-sustaining operating cadence at handoff
Who It Is For
Consulting, staffing and IT services firms where delivery depends on two or three key people, onboarding is not standardized, and revenue grows faster than profit. Stratisian works with owner-led businesses with roughly $1M to $50M in annual revenue.
This work draws mainly on two capabilities: people and organizational performance and operational excellence. Further reading: How to reduce founder dependency in your business.
Flexible. Accountable. Exit-Ready.
Specific system implementations. Fixed scope, high velocity.
Best for: Delivery playbook, CRM setup, onboarding redesign
Full operational transformation. We become your ops function.
Best for: Complete scalability overhaul
Strategic review + accountability. Monthly check-ins, quarterly deep dives.
Best for: Post-engagement continuity
How It Is Priced
Starts after a free 30-minute call. The diagnosis and strategy phase typically takes 3 to 6 weeks. For service firms it covers delivery capability, the client lifecycle, and utilization and margins.
Applies to execution engagements once the scope is agreed at the diagnostic. Stratisian takes no equity in consulting engagements.
- Sprint: 8 to 12 weeks
- Embedded: 6 to 12 months
- Advisory: ongoing
We work alongside your leadership team. The mix of on-site and remote work is agreed at the diagnostic. See full pricing and engagement terms.
*Conditions apply. Scope, duration and final commercials are agreed in writing after the diagnostic.
Frequently asked questions
How do you reduce founder dependency in a services firm?
We audit delivery capability, map the client lifecycle and analyze utilization and margins. We then write delivery playbooks, client onboarding SOPs and escalation protocols, and build a leadership pipeline through manager readiness programs and delegation frameworks. Knowledge held by a few people is documented and codified. The handoff leaves internal champions and an operating cadence that runs without the founders.
How long does an engagement with a services firm take?
After a free 30-minute call, the diagnosis and strategy phase typically takes 3 to 6 weeks. A sprint of 8 to 12 weeks suits a delivery playbook, CRM setup or onboarding redesign. An embedded engagement of 6 to 12 months suits a complete scalability overhaul. Advisory after that is ongoing, with monthly check-ins and quarterly deep dives.
How much does consulting for a professional services firm cost?
After a free 30-minute call, the first paid step is a diagnostic, priced from ₹10,000 + GST (India) or $100 (overseas clients). Execution engagements are priced at 1% of topline revenue, billed monthly*. On ₹10 Cr of annual revenue, 1% is ₹10 lakh a year, billed monthly at about ₹83,000 a month.* Stratisian takes no equity in consulting engagements. *Conditions apply. Scope, duration and final commercials are agreed in writing after the diagnostic. Full terms are on the pricing page.
Do you work with services firms in the Gulf?
Yes. Stratisian is based in Noida, India, and serves clients in the UAE, Saudi Arabia and Qatar. The work runs both ways. For example, a Dubai-based strategy firm set up an India entity and transitioned 3 existing Gulf clients to India delivery. We work alongside your leadership team. The mix of on-site and remote work is agreed at the diagnostic.