Every Experience Is
an Operational Decision.
Patient outcomes and guest satisfaction are downstream of operational systems. We build service delivery infrastructure that makes exceptional experiences repeatable and scalable.
Why can't you scale what you haven't standardized?
"Our flagship hospital runs beautifully. The second one is chaos. Same brand, different experience."
"Guest complaints are rising but we don't have a system to track, categorize, or resolve them."
"We hired a 5-star GM but they can't fix the operational foundation. It's a systems problem."
How do we build experience-led operations, end to end?
DIAGNOSE
2 to 3 Weeks
- Patient/guest journey mapping
- Service delivery audit
- Staff capability assessment
ARCHITECT
4 to 6 Weeks
- SOP library design
- Quality assurance framework
- Technology stack selection
EXECUTE
12 to 20 Weeks
- SOP implementation & training
- Digital systems rollout
- Unit-by-unit transformation
HANDOFF
Ongoing
- Quality audit cadence
- Internal champion training
- Replication playbook
What do we deploy for healthcare and hospitality groups?
Service Delivery SOPs
Every Touchpoint Engineered
- Patient/guest journey SOPs
- Intake & discharge workflows
- Housekeeping & maintenance protocols
Quality Assurance
Measure What Matters
- Service quality dashboards
- Complaint resolution systems
- Mystery audit frameworks
People Systems
Hire Fast, Train Faster
- Rapid onboarding programs
- Performance scorecards
- Shift management optimization
Unit Replication
One Playbook, Many Locations
- Opening playbooks (new units)
- Brand standard documentation
- Centralized procurement SOPs
Healthcare & Hospitality Case Studies
Multi-Specialty Hospital Chain: Ops Standardization
3-unit hospital chain expanding to 5. Flagship had great outcomes but no documented processes. New units couldn't replicate patient experience quality.
- 140+ SOPs covering all patient touchpoints
- Digital patient feedback loop with NPS tracking
- Centralized procurement reducing supply costs by 18%
Boutique Hotel Group: Dubai Expansion
Indian boutique hotel chain with 4 properties. Wanted to expand to Dubai. No international ops experience, no GCC compliance knowledge.
- DTCM licensing and compliance setup
- Ops manual adapted for GCC labor law
- Staff hiring with cross-cultural training program
QSR Chain: 12 to 40 Outlets Expansion
Fast-growing QSR chain. Operations were person-dependent. Food quality inconsistent across outlets. Opening new units took 6+ months.
- Complete ops manual: kitchen, front-of-house, maintenance
- 14-day manager training certification program
- New unit opening checklist (186 items, 45-day timeline)
Some case studies come from Akshit Talwar's independent consulting work before Stratisian was incorporated in February 2026. See all case studies.
What You Get from a Healthcare or Hospitality Engagement
Stratisian is an execution-led management consulting firm for owner-led businesses in India and the Gulf (GCC). For hospitals, hotels and food and beverage chains, an engagement makes service quality depend on systems rather than on individual people.
What We Build With Your Team
- Patient or guest journey map, service delivery audit and staff capability assessment
- SOP library for every patient or guest touchpoint, including intake and discharge workflows and housekeeping and maintenance protocols
- Quality assurance framework with service quality dashboards, complaint resolution systems and mystery audits
- Rapid onboarding programs, performance scorecards and shift management
- Opening playbooks, brand standard documentation and centralized procurement SOPs for new units
- Quality audit cadence, internal champion training and a replication playbook at handoff
Who It Is For
Hospital chains, hotel groups and food and beverage chains whose flagship runs well but whose new units cannot match it, because quality depends on people rather than systems and staff onboarding takes months. Stratisian works with owner-led businesses with roughly $1M to $50M in annual revenue.
This work draws mainly on two capabilities: operational excellence and people and organizational performance. Further reading: The SOP blueprint: build a process-driven business.
Flexible. Accountable. Service-Ready.
Specific system implementations. Fixed scope, high velocity.
Best for: SOP libraries, quality audit frameworks, training programs
Full operational transformation across units.
Best for: Multi-unit standardization, new market expansion
Quality audits + strategic review. Monthly cadence.
Best for: Ongoing quality assurance and growth advisory
How It Is Priced
Starts after a free 30-minute call. The diagnosis and strategy phase typically takes 3 to 6 weeks. For healthcare and hospitality it covers the patient or guest journey, service delivery and staff capability.
Applies to execution engagements once the scope is agreed at the diagnostic. Stratisian takes no equity in consulting engagements.
- Sprint: 8 to 12 weeks
- Embedded: 6 to 12 months
- Advisory: ongoing
We work alongside your leadership team. The mix of on-site and remote work is agreed at the diagnostic. See full pricing and engagement terms.
*Conditions apply. Scope, duration and final commercials are agreed in writing after the diagnostic.
Frequently asked questions
How do you standardize operations across hospitals or hotel properties?
We map the patient or guest journey, audit service delivery and assess staff capability. We then design an SOP library and a quality assurance framework, select the technology stack, and roll out SOPs and training unit by unit. The handoff leaves a quality audit cadence, trained internal champions and a replication playbook, so each new unit can match the flagship.
How long does a healthcare or hospitality engagement take?
After a free 30-minute call, the diagnosis and strategy phase typically takes 3 to 6 weeks. A sprint of 8 to 12 weeks suits an SOP library, a quality audit framework or a training program. An embedded engagement of 6 to 12 months suits multi-unit standardization or expansion into a new market. Advisory after that is ongoing, with a monthly cadence.
How much does healthcare and hospitality operations consulting cost?
After a free 30-minute call, the first paid step is a diagnostic, priced from ₹10,000 + GST (India) or $100 (overseas clients). Execution engagements are priced at 1% of topline revenue, billed monthly*. On ₹10 Cr of annual revenue, 1% is ₹10 lakh a year, billed monthly at about ₹83,000 a month.* Stratisian takes no equity in consulting engagements. *Conditions apply. Scope, duration and final commercials are agreed in writing after the diagnostic. Full terms are on the pricing page.
Do you work with hospitals and hotels in the Gulf?
Yes. Stratisian is based in Noida, India, and serves clients in the UAE, Saudi Arabia and Qatar. For Indian groups expanding into the Gulf, the work covers licensing and compliance setup, an operations manual adapted to local labor law, and staff hiring with cross-cultural training. We work alongside your leadership team. The mix of on-site and remote work is agreed at the diagnostic.